Privacy Policy
SNACKA SOFTWARE
This privacy notice describes the principles of processing the personal data of the users of the software and services of SNACKA by Snacka OÜ (“Snacka”, “we”, “us”, “our”). The Snacka Software and Services includes, but is not limited to software applications for Desktop and Mobile devices, our Website, and any of our other software & service(s) as may apply.
The controller of personal data is Snacka OÜ, registry code: 14504715, address: Harju maakond, Tallinn, Kesklinna linnaosa, A. Lauteri tn 3, 10114.
This privacy notice does not apply to third-party websites, applications, or services that display or link to different privacy statements.
What personal data we collect?
Privacy and Your Contact List
In alignment with our commitment to safeguard your privacy, it is essential to clarify our approach towards handling your contact list. Our application does not collect or store your contact lists. We only transmit the information temporarily through our back-end, exclusively during the processing of a specific request which lasts less than 10 seconds. This process is designed solely to verify if any contacts are users of our app. Please be assured, we do not retain any records of your contacts. The only exception applies to those contacts who are already users of our application, and even in such cases, our handling of information is strictly governed by our privacy policy guidelines.
Information you provide to us if you contact our customer support may also be stored for validation and service quality purposes.
App Usage
We also collect user behaviour data via event tracking solutions (including device information, session length, etc.) but such data is always anonymised and therefore does not constitute personal data.
We also collect images when a user reports the other user they are connected to, as well as the IP address of the reported user (through our report button present in the app). This information is necessary for evaluating if there was a violation of our terms of use, as well as to report it to the competent authorities in case of criminal or illegal activity from the reported user.
We also use cookies and other similar technologies on our website in order to improve your user experience and our services.
For what purpose do we collect personal information
— Providing and managing Snacka and its related services;
— To ensure and fulfill the terms of service;
— To develop and improve Snacka and its related services;
— To provide you effective support and services;
— To collect anonymized statistics about gaming experience.
Legal basis
The legal basis for processing your personal data is our contractual obligation to process this data in order to provide Snacka and its related services.
We collect your data about your country upon registration under legitimate interests in order to provide you with a better experience and customer support.
We reserve the right to disclose personal data to comply with the law or law enforcement, to prevent fraud or abuse, or to protect our legal rights on the grounds of legitimate interests as reasonably necessary.
Recipients and transfer of personal data
Personal data may be transferred to third parties (for example, customer support service provider) if this is strictly necessary for the provision of Snacka and its related services.
If we share data with third-party services that support our delivery of Snacka, we require that they protect your personal information to the same standards we do.
If our processors locate outside of the EEA we ensure that such transfers are always covered with a necessary data protection mechanism (e.g. Privacy Shield or Standard Contractual Clauses).
Security
We have implemented appropriate technical and organizational measures to ensure the security of personal data, including unauthorized or unlawful processing, and accidental loss, destruction or damage of personal data. Personal data is stored on servers located in the European Union.
User behaviour data is collected via third party event tracking solutions in anonymized form and is not personalized with the user or his/her account.
If a personal data breach occurs and such violation may pose a high risk to the privacy of the user, we inform the user and the relevant authorities of the breach.
Data retention
The personal data of the user shall be retained until the termination of usage and additionally for 12 months period. Reported Image Data and reported IP Addresses will be kept until Moderation Review by our Team for up to 2 months after the report or until required by law enforcement authorities in case of criminal violations. Customer support communication will be deleted or anonymized after 12 months period.
In the event of a dispute, personal data will be retained until an agreement is reached or until the due date for the claim expires.
Data protection rights
Your rights concerning your personal data that we process include:
Right of access - you have the right to ask us access to your personal data.
Your right to rectification - you have the right to ask us to rectify data that is inaccurate. You also have the right to ask us to complete data that is incomplete.
Right to erasure - you have the right to ask us to erase your personal data, unless there is a need to retain certain data for a further period of time in accordance with applicable laws or this privacy policy.
Right to restriction of processing - you have the right to ask us to restrict the processing of your personal data in certain circumstances.
Right to data portability - you have the right to ask that we transfer the personal data you gave us to another organisation or to you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at support@snacka.app if you wish to make a request.
Direct marketing
We shall ask for your prior consent in order to send you marketing emails. If, after providing the consent, you no longer want to receive such emails, you may revoke your consent at any time by contacting support@snacka.app or clicking “Unsubscribe” at the end of marketing e-mails. Even if you do not consent to marketing emails, we may still send you service-related emails which could include information about your account, updates and other technical matters.
Miscellaneous
Since the creation of Snacka account is allowed for children over the age of 13, we do not process the personal data of children under age 13.
We reserve the right to change this Privacy Notice. We will provide notification of the material changes to this Privacy Notice.
If you have a complaint or concern about how we use your personal data, please contact us at support@snacka.app and we will attempt to resolve the issue as soon as possible. You also have a right to lodge a complaint with your national data protection supervisory authority at any time.
